Exchange & Refund Policy

Nacrée Bijoux | 18K Gold Jewelry

At Nacrée Bijoux, we take pride in offering high-quality 18K gold jewelry, crafted with attention to detail and care.

Please review our exchange and refund policy before making a purchase.

1. No Returns or Refunds

All sales are final. We do not accept returns or provide refunds for change of mind, personal preference, or unwanted purchases.

However, we offer exchanges under the conditions outlined below.

This policy does not limit any mandatory consumer rights under applicable law.

2. Exchange Policy — Within 30 Days

Customers may request an exchange within 30 calendar days of the purchase date, or within 30 calendar days of delivery for online orders.

To qualify for an exchange:

• Jewelry must be unworn, unused, and in its original condition.

• Items must be returned with their original packaging.

• The original receipt or proof of purchase must be presented.

• Jewelry must not have been damaged, altered, resized, or engraved.

All exchanges are subject to inspection and approval by Nacrée Bijoux.

3. Items Not Eligible for Exchange

The following items are excluded from our discretionary exchange policy:

• Customized or personalized jewelry.

• Engraved or specially ordered pieces.

• Jewelry that has been resized or altered at the customer's request.

• Items showing signs of wear, damage, or improper handling.

These exclusions do not affect statutory rights relating to defective or incorrectly supplied products.

4. Exchange Value and Gold Prices

Due to fluctuations in gold market prices:

• Exchanges are calculated based on the original purchase value of the item.

• If the new item is more expensive, the customer must pay the price difference.

• If the new item is less expensive, the remaining balance may be issued as store credit.

• No cash refunds are provided for discretionary exchanges.

5. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us promptly with your order details and photographs.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws, including a refund where legally required.

6. Shipping and Exchange Costs

Customers are responsible for shipping or delivery costs associated with discretionary exchanges.

For defective or incorrectly supplied items, shipping arrangements will be handled in accordance with applicable law.

For security reasons, please contact us before sending jewelry for exchange.

7. How to Request an Exchange

To request an exchange, please contact Nacrée Bijoux through our official customer service channels.

Provide your order number, proof of purchase, and details of the item you wish to exchange.

All exchanges are subject to product availability.

8. Contact Information

Nacrée Bijoux

Website: https://www.nacreebijoux.com

Email: nacreebijoux@gmail.com

Our team will be happy to assist you with exchange requests and product inquiries.